Delete your Klasverse account

1. How to ask

1. Send an e-mail to support@klasverse.com from the e-mail address registered on your account, with the subject “Delete my Klasverse account”.
2. Write your full name, the mobile number you sign in with, and your institution and branch. A parent asking for a child's student account should also write the child's name and class.
3. We reply to confirm we received it. If the e-mail did not come from the registered address, we ask you to confirm the request in another safe way before we delete anything.

You can also ask your institution's administrator, who will pass the request to us, or write to the Klasverse team from Account → Support in the app. In the app, open Account → Delete my account to reach this page.

2. What happens and when

• Within 2 working days your account is deactivated: you are signed out on every device and nobody can sign in with it.
• Within 30 days of your request we delete the account and the personal data used only for it, then e-mail you to confirm.

3. What is deleted

• Your sign-in account: mobile number, e-mail address and password.
• Your profile photo.
• Your devices, sign-in sessions and notification tokens.
• Your personal settings, such as muted chats, and your support conversation with the Klasverse team.

4. What may be kept, and why

Some records belong to the institution and may have to be kept by it for legal, examination or accounting reasons, for example a student's admission record, attendance, marks and certificates, fee payments and receipts, and staff attendance. These records stay with the institution, without your sign-in details, and are permanently removed when the institution deletes that academic year or asks us to remove them. If you want such records removed, we pass your request to the institution, which decides what it must keep by law.

Messages and posts you sent in shared chats may stay visible to the other members as part of the institution's records, shown with your name; ask us if you want them removed, and we will remove them unless the institution must keep them.

Security logs needed to protect the service are kept for a limited period and then removed automatically.

5. Deleting some data without closing the account

You can delete your own profile photo in the app or website at any time. To ask for other information to be corrected or removed while keeping your account, e-mail support@klasverse.com with the details.